Data Driven Opportunities in Facilities Management and Drainage Maintenance

Posted by Alastair Robb on

The drainage systems of supermarkets and retail outlets are vital to the proper running of an individual store. Failure to maintain the drainage systems exacerbates the risk of surface water flooding of the car park and potentially, in the worst case, the store. The scope of costs to the affected retailer include loss of revenue, stock damage, investment in mitigating further incidents and a bruised reputation locally.

Surface Water and Drainage Issues at Tesco Redruth
Image 1: Surface Water and Drainage Issues at Tesco Redruth

 

Drainage services for Retailers are commonly maintained through a sub-contracted service, with frequency of maintenance established as part of the initial contract. The value of an individual location for the completion of a maintenance task, is often determined by its physical area and perceived complexity.

Stonehaven Technology’s data driven engagement in the retail sector has established some revealing insights into the conduct of Facilities Management and the existence of numerous data opportunities for retailers to exploit. We encourage retailers to determine the frequency of and type of drainage maintenance on the:

  • Commercial Value of the store.
  • Complexity of the drainage maintenance task and size of area.
  • Physical risk of surface water flooding to the store.

 

All retailers assign a Commercial Value to individual stores. Although each major retailer will have a different method for assigning value, key factors will include; segmentation of sales by volumes and types, store square footage, type of store and the socio-economic rating for the store’s catchment.

The complexity of the drainage maintenance task can be established through a detailed understanding of the nature of nature of the drainage infrastructure and site size. Accompanying records (if available) may also provide important relevant information, such as permeability of the car park, or the presence of deciduous trees, whose leaves have a tendency to accumulate in drains. 

Car Park Drain
Image 2: Data from the humble Supermarket Car Park Drain

 

Stonehaven Technology has been working on an application which can greatly assist in the prioritisation of individual locations for drainage maintenance and the frequency of this maintenance. Through the application, the detailed surface water risk to a store can be established and visualised. The application also enables the collection and storage of incident records, and through processing hyper-local weather, volume of rainfall over time, achieving valuable historical records, which inform the risk model and ultimately play a key role in determining the priority and frequency for drainage maintenance to occur at individual stores. 

Morrisons Supermarket Reigate 24th August 2013 and 23rd December 2015
Image 3: Morrisons Supermarket Reigate 24th August 2013 and 23rd December 2015

 

We encourage Retailers and Facility Management companies to pursue the use of processed data to inform the delivery of Facilities Management and enhancing overall Business Resilience. 

Morrisons Reigate and Surface Water Risk Profile
Image 4: Morrisons Reigate and Surface Water Risk Profile

 

We encourage Retailers and Facility Management companies to pursue the use of processed data to inform the delivery of Facilities Management and enhancing overall Business Resilience.

Stonehaven Technology